Privacy Policy

1. Introduction

Tykevate ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform — including our website at tykevate.com, mobile applications, and related services (collectively, the "Platform").

By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Platform.

2. Information We Collect

2.1 Information You Provide

• Account registration details: name, email address, phone number, and password
• Profile information: date of birth, gender, and profile photo
• Child/dependent profiles: name, age, and program preferences
• Payment information: billing address and payment method details (processed securely via Razorpay)
• Communications: messages sent through our contact form or support channels

2.2 Information Collected Automatically

• Device information: IP address, browser type, operating system
• Usage data: pages visited, features used, session duration
• Location data: city/region inferred from IP address
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account and enrolled programs
• Process payments and send enrollment confirmations
• Communicate with you about schedules, updates, and program changes
• Send OTP codes for phone-based authentication
• Provide instructor and community admin features
• Improve and personalise the Platform experience
• Comply with legal obligations under applicable Indian law

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Service providers: Razorpay (payments), SMS gateway providers (OTP delivery), and cloud hosting providers — each bound by data processing agreements
• Community partners: Residential communities and academies through which you enroll, limited to information necessary to deliver the program
• Legal authorities: When required by law, court order, or to protect the rights and safety of our users

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at hello@tykevate.com. Certain data may be retained for up to 7 years to comply with Indian financial and tax regulations.

6. Cookies

We use essential cookies to maintain your session and authentication state. We do not use third-party advertising cookies. You can control cookie settings through your browser; however, disabling essential cookies may affect Platform functionality.

7. Security

We implement industry-standard security measures including encrypted data transmission (TLS), hashed passwords, and access controls. Payment data is handled exclusively by Razorpay and is never stored on our servers. While we strive to protect your information, no method of transmission over the internet is 100% secure.

8. Children's Privacy

Our Platform is designed for parents and guardians to enroll children in programs. We do not knowingly collect personal information directly from children under 13. Child profile data (name, age, program preferences) is provided by and managed by the parent or guardian account holder.

9. Your Rights

Under applicable law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data
• Withdraw consent for optional data processing
• Lodge a complaint with the relevant data protection authority

To exercise these rights, contact us at hello@tykevate.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a prominent notice on the Platform. Continued use of the Platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: